Terms and Conditions

Summary of the General Terms and Conditions

The terms and conditions provide an overview of our services on thelureclothing.com . Our offers are exclusively for consumers making purchases for private purposes. We offer you a personalized shopping and service experience for our products.

1. Regarding the conclusion of the contract:

By placing an order on thelureclothing.com , you declare that you are acting solely for private purposes. Your contractual partner is THELURE . The contract becomes effective upon clicking the "Buy" button and receiving the order confirmation. We reserve the right to refuse or cancel orders generated by automated programs or third-party services.

2. Regarding prices, shipping costs and delivery conditions:

The prices shown at the time of ordering are final prices. Shipping costs are covered by THELURE for orders of CHF 50 or more, unless specific shipping methods such as express delivery are used. Shipping costs may apply to orders below this amount. The exact shipping cost will be displayed before you submit your order.

3. Regarding the different payment methods:

Various payment options are offered, such as credit card or PayPal. The specific payment methods available will be displayed before you place your order.

4. Regarding the use of vouchers:

Promotional vouchers or gift vouchers can be redeemed during the order process. The respective terms and conditions of the voucher apply.

5. Regarding the right of withdrawal:

As a consumer, you have a statutory right of withdrawal. This means you can withdraw from this online contract within 14 days of receiving the goods without giving any reason. To do so, you must 1) inform us by email or post that you no longer wish to be bound by the contract, and 2) return your order to us. You can find all further information about withdrawal in our Terms and Conditions.

6. Regarding the voluntary right of return:

We offer a voluntary, additional return policy, which applies independently of the 14-day right of withdrawal. Your statutory right of withdrawal remains unaffected. Further information on the conditions and duration of the voluntary return policy can be found in our Terms and Conditions.

7. Regarding repayments:

Any refunds will be automatically processed to the originally selected payment method.

8. Regarding customer service:

If you have any questions, please check our [FAQ section] or contact us at:

📧 Email: info@thelureclothing.com
📞 Telephone: +41 78 698 23 84

9. Regarding potential complaints:

We have established a reporting and complaint procedure for reviewing potentially illegal content. If you disagree with our decision, you have various legal remedies available.

10. Other:

Your statutory warranty rights apply. Further information can be found in the Terms and Conditions. You have the option to download and save the Terms and Conditions.

Reporting and complaint procedures; out-of-court dispute resolution

On our website, we offer you the opportunity to report products or other content that you believe do not comply with applicable laws or our terms of service. We will review these reports and inform you of the outcome. If you disagree with our decision, you have the option to have it reviewed.

THELURE reserves the right to take action in the event of misuse of the reporting and complaint mechanism.